Your information

Privacy Policy

THAISHIANG CO., LTD., operating the ThaiScent website and Bangkok studio, uses personal information to provide orders, accounts, customer support, workshop requests and business enquiries. This policy explains what information may be processed, why it is needed, when service providers may receive it and how to contact us about privacy rights.

Information we may process

• Contact details, delivery address and account information
• Order, payment-status, delivery and refund records
• Workshop requests, group details and business enquiry information
• Messages sent by email, phone, LINE or social media
• Technical information such as device, browser, IP address, security logs and cookies

Payment card details may be handled directly by the payment provider rather than stored in full by ThaiScent.

Why we use information

We use information to process orders and delivery, provide accounts, respond to enquiries, manage workshop requests, prevent abuse, maintain site security, meet accounting or legal duties and improve website performance. Where consent is the appropriate basis, you may withdraw it for future use.

Service providers and transfers

Necessary information may be shared with hosting, website, payment, delivery, email, analytics, security and professional service providers. Social platforms process information under their own policies when you contact us through them. Providers should receive only the information reasonably needed for their role.

Retention and security

We retain information only as long as reasonably needed for the stated purpose, transactions, disputes, security and legal obligations. We use reasonable administrative and technical measures, but no online system can promise absolute security.

Your choices and rights

Subject to applicable Thai personal data law, you may ask about access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some requests may be limited where records must be retained or another legal basis applies. We may need to verify identity before acting.

Cookies and external links

The website may use essential, preference, analytics or security technologies. External websites and social platforms have their own privacy practices. See the current cookie choices presented by the website where available.

Send privacy requests to service@thaiscent.com.

Last updated: 15 July 2026